jellimac Privacy Policy

jellimac ("jellimac," "we," "us," "our") is committed to protecting the privacy and personal data of all users of the jellimac online gaming platform ("Platform"), accessible at jellimac.org. This Privacy Policy ("Policy") describes how jellimac collects, uses, stores, shares, and protects your personal information when you access or use the Platform.

This Policy applies to all players, registered users, and visitors of the jellimac Platform. By accessing the Platform or creating a jellimac account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy is to be read in conjunction with the jellimac Terms & Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

jellimac collects the following categories of personal data from users of the Platform:

jellimac does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations.

jellimac collects your personal data through the following means:

• Direct interactions: Data you provide when registering a jellimac account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors (e.g., GCash, PayMaya, BPI, BDO), and fraud prevention services.
• Publicly available sources: Information from public databases used to verify your identity or comply with anti-money laundering obligations.

jellimac uses your personal data for the following purposes:

• To create and manage your jellimac account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide customer support and respond to your inquiries and complaints.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and PAGCOR regulatory reporting.
• To monitor and enforce responsible gaming obligations, including detecting problem gambling patterns and applying account restrictions where necessary.
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct on the Platform.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, account alerts).
• To send you marketing and promotional communications, where you have opted in to receive them.
• To analyze Platform usage and improve our games, features, and services.
• To personalize your jellimac experience based on your preferences and gaming history.

jellimac processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your jellimac account, process transactions, and provide gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and PAGCOR regulatory reporting.
• Legitimate interests: Processing necessary for jellimac's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jellimac does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Providers that help jellimac detect and prevent fraudulent activity on the Platform.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law.
• IT and infrastructure providers: Cloud hosting, data storage, and technical service providers who process data on jellimac's behalf under strict data processing agreements.
• Professional advisors: Lawyers, auditors, and other professional advisors, where necessary for legal or compliance purposes.

jellimac retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data is retained for the duration of your active jellimac account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC verification documents are retained for the period required by applicable regulations.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter as evidence of your prior consent.
• Support communications are retained for up to three (3) years from the date of the interaction.

When your personal data is no longer required, jellimac will securely delete or anonymize it in accordance with our data retention and disposal procedures.

jellimac uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cannot be disabled without affecting core functionality such as login sessions and security features.
• Performance and analytics cookies: Used to collect anonymized data about how players use the Platform, helping jellimac identify areas for improvement.
• Functional cookies: Used to remember your preferences (e.g., language, game settings) to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content based on your interests. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jellimac Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jellimac:

• Right to be informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfills.
• Right of access: The right to request a copy of the personal data jellimac holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jellimac's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the jellimac Data Privacy Officer at the contact details provided in Section 14 of this Policy. jellimac will respond to all valid requests within thirty (30) days.

jellimac implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jellimac Platform.
• Encrypted storage of sensitive personal and financial data.
• Access controls limiting data access to authorized jellimac personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jellimac will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jellimac takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your jellimac login credentials confidential.

The jellimac Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jellimac does not knowingly collect personal data from individuals under the age of 21.

If jellimac becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all data will be deleted, and any funds will be returned to the payment source. If you believe a minor has registered on the jellimac Platform, please contact us immediately at the details in Section 14.

The jellimac Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the jellimac Platform. jellimac is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

jellimac reserves the right to update or modify this Privacy Policy at any time. When material changes are made, jellimac will notify registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the jellimac Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jellimac, please contact our Data Privacy Officer:

Data Privacy Officer — jellimac
Email: [email protected]

For general support inquiries, you may also reach our 24/7 customer support team at:
[email protected]

To lodge a complaint with the National Privacy Commission of the Philippines, visit the NPC's official channels. jellimac encourages players to contact us first so we can resolve any concerns directly and promptly.